modula workspace

Last updated 1 August 2026

Customer Support

PT Meja Bersama Modula ("we", "us", or "our") operates modula at https://modula.works, https://app.modula.works, and https://kiosk.modula.works, including modula Kiosk (available as modula Kiosk Web, modula Kiosk Progressive Web App, and modula Kiosk Android™) and modula Printer Agent, a companion app to modula Kiosk.

This page explains how to reach modula customer support, what we can help with, and typical response times. Use it if you need help with modula Workspace, modula Kiosk, modula Printer Agent, MCP, or ChatGPT, Claude, and Codex connections.

1. How to contact us

Email is the main support channel. WhatsApp is usually fastest during business hours for urgent product questions.

2. Hours and response times

Support is available Monday–Friday, 09:00–18:00 Western Indonesia Time (WIB, UTC+7), excluding Indonesian public holidays.

We aim to reply within one business day. WhatsApp messages sent during business hours are typically answered sooner than email.

3. What we can help with

You can contact us about:

  • Account access, sign-in, email verification, and password reset.
  • Workspace members, roles, and permissions.
  • modula Kiosk sales, inventory, printers, modula Kiosk Android™, and modula Printer Agent.
  • MCP connections from ChatGPT, Claude, Codex, or another MCP-compatible client.
  • Plans, billing questions, and subscription changes.
  • Privacy requests and account deletion, as described at https://modula.works/account-deletion.

4. ChatGPT, Claude, Codex, and MCP

If ChatGPT or another AI client cannot connect to modula, cannot list tools, or returns an authorization error, email [email protected] or message us on WhatsApp at https://wa.me/6281511666175?text=Hi%20Modula%20team%2C%20I%20need%20help%20with%20my%20Modula%20Workspace.

Include the client name (for example ChatGPT), the workspace name, what you tried, the error message or screenshot, and the approximate time of the failure. We can help check OAuth consent, workspace selection, permissions, and MCP quotas.

5. What to include in your request

To help us respond faster, please include:

  • The email address on your modula account.
  • Your workspace or company name, and the outlet name if the issue is about modula Kiosk.
  • What you expected to happen and what happened instead.
  • Screenshots or the exact error text, when available.

6. Related pages

Privacy Policy: https://modula.works/privacy-policy

Terms of Service: https://modula.works/tos

Account deletion: https://modula.works/account-deletion